Sky is telling some customers that their passwords have been reset as a security precaution.
The alert has been sent in an email which explains that the update has been made to help keep accounts safe.
In a statement, the firm said: “At Sky we take the security of customer data and information extremely seriously. We’re resetting passwords for sky.com email customers as good password management practice. We’re sorry for any inconvenience caused.”
if you have received this message then it’s important to follow the advice given as some customers have been concerned that it’s a hoax trying to steal personal data from them.
Many have taken to Twitter to ask Sky if the email is real with one user saying, “@SkyHelpTeam Hi, received this email from sky, Is this legit?”
The team have replied to a swathe of messages confirming that this is a real request with a tweet saying, “This is a legit email from Sky. We’ve reset your password to make sure your account is kept safe, you’ll just need to go to skyid.sky.com/resetpassword and choose a new password. You’ll be back online in no time”
Some reports have suggested that Sky has been hit by a data breach but the satellite TV firm has confirmed that this is not the case.
Sky has confirmed that earlier this month a number of email accounts were accessed without permission through an attack called ‘credential stuffing’.
As a precautionary measure, those accounts were locked, and customers affected were contacted directly at that time.
Sky says it is now taking this opportunity to reset the passwords of all remaining customers with a sky.com address with the firm is keen to point out that these email accounts have not been accessed without permission.
If your account has been locked, you should call Sky on 03442 411 280 where its automated system will unlock your iD, then you’ll need to complete all of the following steps:
Reset your Sky iD password.
Provide Sky with a recovery email that you can use if you need to reset your password again in the future and update your security question.
Reset your web browser (Google Chrome, Safari etc.).
Sign in to your Sky email account and check your email settings.