Hundreds of disgruntled Spotify users have flooded social media to complain about issues with the streaming service, which is currently suffering an outage across the UK and mainland Europe. According to reports from subscribers, the problems seem to only impact the web browser-based player, with the iOS and Android apps still working well. However, this remains unconfirmed as Spotify hasn’t commented on the cause of the outage just yet.

Spotify has confirmed that it’s “aware of some issues” with its streaming service, which is available for free as well as a paid monthly subscription. The firm has a dedicated Twitter account that reports on issues with the service. Following a surge of social media reports, it tweeted: “We’re aware of some issues right now and are checking them out! We’ll keep you posted.” 

According to unconfirmed reports from users, the problem seems to prevent subscribers from streaming music and podcasts on their desktop PCs. It seems to be the web player, which can also be embedded into websites to offer access to playlists and albums, and not the native desktop app which is down for users.

Independent monitor DownDetector, which tracks the status of web apps and streaming services by monitoring mentions across social media, shows a huge spike in reported problems around 8:57pm GMT on January 21, 2021. The @SpotifyStatus account, which tracks complaints and issues with the streaming service, tweeted that it was aware of the issues at 9:08pm GMT. At its peak, DownDetector tracked 729 complaints about the issues impacting Spotify every minute.

Using the geolocation data embedded into the social media posts, DownDetector is able to map-out the complaints to show where the highest concentration of issues is taking place. For the current Spotify outage, it seems to be London and Manchester where the highest number of complaints are being reported. Birmingham and Norwich also show a high concentration of reports with the streaming service. 

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